Excite.com Email Sucks
I’ve been using excite.com as my primary email for the last several years, mainly because it’s a “permanent” email address that I can use, which doesn’t change regardless of what ISP I happen to be using. It has worked pretty well for me, and I especially like using it because I use Excite.com as my main home page for news, sports, TV listings, etc. Just recently, Excite changed their web email interface to something that appears to be Java-based, and it just plain sucks. It’s slow to start up, the emails that I select take forever to load up and be displayed, and I just hate it!
It’s obvious why Excite made this change, since I now have a giant ad sitting at the bottom of my screen (which takes up so much room I can hardly read my email message). So, it looks like I need to get off of using Excite for email and try something else. And, I might as well look for a better news page to use as my home page. So in my opinion, Excite just shot themselves in the foot with this change…
jose said,
September 4, 2008 at 2:51 am
I totally agree!!!!!!!
maw said,
September 7, 2008 at 12:34 pm
Yep, really SUCKS! The blinking ads are driving me bonkers and being over 50, I need lots of “space” to “see” my mail. I’ve read you can double click, but why waste time? They get plenty of ads to pop-up on the front page and on all the links, i.e. those news icons.
And something that has bothered me from day one – there are no “customer care” links anyplace….at least that I’ve never been able to find. Most of those FAQs never answer my questions.
So, they’ve lost my busines…I’m switching over to Google mail….plenty of GB, no ads flashing at you…and they actually have a ton of “support options”, one of which is emailing a comment or suggestion.
Has my vote.
maw said,
September 7, 2008 at 1:09 pm
Would you like to read more?
Try the following link:
http://digitalian.blogspot.com/2008/07/new-excite-email-sucks.html
DG said,
September 15, 2008 at 2:21 pm
I agree w/ u totally. I have been using Excite for email for the past 6 yrs. Once apon a time they had an alert (when u’ve gotten new mail) I thought that was a really cool feature. One day I logged into my account and everything was gone. I had no contacts, no emails, no answers and no way to contact Excite except through email-which they never responded. I’ve never had a problem w/ any craxy, sexual type of emails and now I get a little of everything. As far as the new look goes, that’s all it is- a great look. I barely check the mail now because it takes all day to load and the view is so narrow!! What were they thinking?
stan said,
September 19, 2008 at 2:08 pm
Is there any way to transfer excite mail to google mail,I hate the new excote mail and there is no way to transport all my stored info to another e mail service as far as I know,also, no way to contact excite
ken said,
September 19, 2008 at 2:11 pm
Absolutely correct. 1st off all the carp is coming thru, it takes forever and leaves little space to read emails. Now it doesn’t even recognize my user/password, so I can only get on at home because my shortcut no longer connects.
IT IS CRAP!!!!!!!!!!1
virginia said,
September 20, 2008 at 5:39 am
What a let down!!! Have used excite for many years and here’s this ‘totally new’ (but FAR from improved) mail service that leaves small areas for email, takes forever to do anything, my mail doesn’t display like it used to, I have nothing good to say about this change at all, to me it was a HUGE mistake, like when Coca-Cola screwed up years ago and changed their flavor to be like Pepsi, BIG MISTAKE, yea, and guess what happened to that one??? Back to the ‘old’ way, right? I changed over to Yahoo and had to manually transfer all my addresses as they wouldn’t even recognize excite as one to transfer addresses from. I go in there now only to delete the junk and that takes forever, which I was doing this a.m. and it wouldn’t even connect so I could get to the ‘junk mail.’
zunetips said,
September 20, 2008 at 6:40 am
Yeah, it does look like Excite shot themselves in the foot with this email change. I’ve switched to using iGoogle for my main home page (loaded with news, etc) and gmail.com as my new general email provider. It’s amazing how fast the gmail web interface loads up compared to Excite.
LL said,
September 23, 2008 at 11:02 am
It’s AWFUL! AWFUL! AWFUL!
and online support is worse!
It’s such a shame, too. Excite was one of the early, easy access email providers and had developed a loyal user base. It’s amazing how good and convenient it was to use and how it’s been made obviously worse in an apparent deliberate attempt to alienate its users. (How can they not see this?) I’m looking for an alternative — came across your post and HAD to comment, commiserate.
Good luck. I hope Excite gets their act together…
Ebony Filgate said,
September 24, 2008 at 4:27 pm
I’ve been using Excite email since most of you were in diapers.
This has to be THE worst example of ‘banglish’ code ever written.
I could do better with Pascal, Fortran, & C+++++! Maybe a little more, but not much.
Shawn Treehorn said,
September 25, 2008 at 1:41 pm
Can they just put back the old email client? The new one is horrible and very, very slow.
DALE said,
September 26, 2008 at 1:44 pm
I’m leaving excite.com if they don’t straighten this crap out.Other then mail I’m
also having problems in other areas and there doesn’t seem to be an easy way
to contact them.
Lynn said,
September 26, 2008 at 7:41 pm
The site has been totally screwed up since yesterday. I tried a few times but couldn’t access either the site or the email. It’s quite behind!
Bill M said,
October 16, 2008 at 7:15 am
It really sucks I get 30 or so emails a day and it takes forever to sort through them. The window I have is less than 2 inches wide and it’s really hard to do a quick scan. If anybody from Excite cares they sure don’t express it. I have to change my email to something I can see 20 or more emails at a time and click delete all and un-check the ones I want to keep.
I would like to nominate them for the worst business decision and customer service of the year award.
Triad Art Studios said,
November 1, 2008 at 5:34 am
It is difficult for me to believe that the changes to Excite were intentional … and to call it an upgrade is a sad joke.
While my website is not the model of efficiency, it does load within seconds rather than minutes, even on a dial up connection.
If in the future I should decide to prevent users from accessing my site, rather than viewing my art, I will use mail excite as my model.
Mike Murray said,
November 3, 2008 at 6:19 pm
I switched to Yahoo and forward all my emails there as I convert all my accounts to use Yahoo as my email address.
Nothing more I can add to the hundreds, thousands of BS former Excite users.
Debby said,
November 20, 2008 at 5:00 pm
I have switched to Yahoo after being with Excite since the beginning. Logging on to e-mail is painfully slow. I have to log on, wait, about 4 minutes, log OFF, then start again with id and password in order for it to load. I can no longer forward mail! Lost address book. Have recovered from that and am moving on. Good bye excite.
Mr_Pete said,
April 17, 2009 at 4:08 am
IS THERE A WAY TO FORWARD ALL MY EXCITE EMAIL TO MY PERMANENT ACCOUNT. SO I CAN CANCEL MY EXCITE EMAIL. WAY TOO MUCH SPAM AND WHEN I CLICK TO ADD TO JUNK IT SHOWS UP AGAIN THE VERY NEXT DAY
THANKS GUYS
PRGringo said,
June 29, 2009 at 6:45 am
Excite email is becoming unreliable. I cannot access it this morning. When I can log on, it is slow and at times foes not load at all.
Time to switch to Google.
zunetips said,
June 29, 2009 at 8:45 am
I had the same issue this morning… I was able to log into my Excite email account but the inbox didn’t load. I normally don’t use my Excite email account much, but I still check it for messages. I also switched from the Exite home page to the iGoogle home page and everything seems to be working fine.
LProm said,
June 30, 2009 at 7:33 pm
Excite email as of this day (6-30-2009) is basically complete garbage….
If you can log in it just locks up!
The scroll bar disappears, and some selected emails can’t be read. Email title text ghosts along with the cursor!
I want to be able to select all and delete all!
You can’t call an 800 number and complain!
MSN Live works ok but some very annoying ads. Recently tried Mail(dot)com seem ok so far. Maybe I’ll try Yahoo next(?)
shirley said,
July 1, 2009 at 5:06 pm
add Excite.com to the obituaries ……..my email is dead. Don’t bother to send them to my email, it is MIA