Well, the FedEx box for my Zune’s journey to the repair center has arrived. It’s a small white box with foam padding on the inside, with a cutout that fits my Zune 80 perfectly (this box is often referred to as a “Zune Coffin” by some). It comes complete with a return shipping label (to be shipped to “REPAIR CENTER-Z” in Mcallen, Texas) so all I need to do is put in my broken Zune, slap on the sticker and head to the nearest FedEx office for shipping it out.
One thing that the instructions did state, was that I needed to also send a copy of the bill-of-sale for my Zune if it was a warranty repair (which it is). Since this was a Christmas gift from my wife, I needed to scramble to find one that I could print out. If you made your purchase from BestBuy.com, you can go to the “Order Status” link on the http://www.bestbuy.com web site and print out a receipt for any online order (whew!). So, my hurt Zune is off to the repair center, hopefully to return within the next week or so.
In case you’re curious, below is the Zune Return Instructions that I received in the FedEx box:
Update (3 Apr 08): My Zune arrived overnight to the FedEx sorting facility in TX and should be at the repair center by 3 pm today. Then the clocks starts to how fast they can send me a replacement unit. I’ll keep everyone posted so you have a future reference in case you need to send in your device for repair.
Update (4 Apr 08): The Zune.net web site shows “Device Received at Service Center” as the status for my Zune repair. Note, that I never received any emails from the repair facility concerning my Zune device repair (even though they told me over the phone that I would receive a series of emails confirming the repair order).