Although my Zune 80 is only 3 months old and currently at the Zune Repair Center, I began to wonder what options do I have once the 1-year warranty expires? So I casually started to look around to see what was available.
The first option, would be to do my own repairs, provided I could find the necessary parts. After a bit of searching, I came across the web site called ZuneParts.net which sold some parts for the Zune at a reasonable cost. For example, the hold switch on a Zune 30 was being sold for $2.99 US, and a Zune battery was priced at $9.99 US. In addition, some of the parts have optional installation charges so it appears that ZuneParts.net will also install purchased parts. So for an additional $5.99 US ZuneParts will install a Zune battery in your device.
One particular part that would probably break a lot is the LCD screen, which ZuneParts sells for $55.99 US and charges $10.00 US for installation. Now, most of the parts listed at the ZuneParts.net web site appear to be for the Zune 30, but the LCD screen might also work in a Zune 80. ZuneParts also sells cables, cases, hard drives, and other internal parts that may be of interest.
Another site that I frequently read about in Zune forum postings, is RapidRepair.com which offers several Zune internal parts and installation. They offer hard drives, batteries, and other internal components for the Zune 30 (they don’t appear to sell parts for the 2nd generation Zunes). I would definitely contact this company if my Zune was damaged after the product warranty expires. What’s interesting, is their forum where people post questions regarding Zune repairs. For example, it seems that the Zune 30 and Zune 80 use different batteries, so you can’t buy a Zune 30 battery and install it in a Zune 80.
Also, RapidRepair.com has a web page that shows how to disassemble a Zune 30 or Zune 80, which might come in handy if you need to take apart your Zune and you don’t want to damage it. They also offer a free diagnostic inspection (if you send them your Zune) to determine what is causing the problem.
So, these are a couple of different options for Zune repair that you might explore. Both offer parts for the Zune 30, and RapidRepair.com seems to fix Zune 80s if you call or email them first.
Note, that I’ve never purchased a part or had repair work done by either of these companies, so I can’t confirm their quality or responsiveness. I suggest you search for “rapid repair” or “zuneparts” on some of the Zune forums (e.g., http://www.zunescene.com or http://www.zune.net) to get more information on other user’s experiences.