I just checked the service.zune.net web page and found that my replacement Zune is on it’s way back, due to arrive via ground FedEx on next Friday. So, here’s the timline for my warranty repair of my Zune:
- Called Zune.net and opened a repair ticket. Received a FedEx box for returning my Zune (6 days).
- Overnight delivery of Zune to Repair Center (1 Day).
- Repair center repairs my Zune (6 days).
- Zune is sent ground FedEx from Texas to Seattle (5 days (estimate)).
So it seems that from the day I called the repair center to when I got my fixed Zune would be 18 days. What I don’t understand, is that they send a return box that has overnight delivery, but they ship the repaired Zune via ground which takes 5 days.
In any case, I’m crossing my fingers that my replacement unit doesn’t have the typical issues that plagued other Zune users (e.g., dust and fingerprints under the screen, low battery life, constant rebooting, scratches and damage, etc.).