After waiting 18 days, my Zune 80 has finally returned from the Repair Center in Texas. It arrived via FedEx Ground in the same small cardboard box that I was given for the return. Inside, was a well-protected Zune surrounded by fitted foam and a small brown Zune pouch. Also included was a form letter indicating that the repair center replace my unit (instead of fixing it). I’ve scanned this letter and have made it available below:
The replacement Zune looked in pristine condition (just like my original Zune that I sent in), and I verified that it was a different unit by the serial number on the back. So, I couldn’t tell if it was a brand new unit or a refurbished one.
In any case, I began the procedure of upgrading to the latest OS version, followed by removing all the pre-installed audio, video, and podcast files. The next step, was to sync my picture, audio, video, and podcast files to my new Zune (which took all day). As it turned out, my video sync folder had been accumulating new video files from the 18 days of TV show recordings, so I needed to pare it down to fit on my 80 GB Zune.
So far, everything seems to be working ok. I have to admit, it took me about 5 minutes to relearn how all the menus worked on the Zune (I guess I’m getting old), but I seem to be back in business. It sure is nice to have my Zune back, and hopefully I won’t need to send it in for repairs soon!
Because of this experience, it really makes me wonder how fragile the Zune 80 is. Would I have purchased a Zune 80 if I knew it would be prone to failure so easily? Probably not. But then again, where could you buy a large screen video player device with 80 GB of storage space for the price of the Zune 80?