After receiving my refurbished Zune 80 from the Microsoft Repair Center, I began the process of syncing my music, picture, video, and podcast files to it’s empty 80 GB drive. Everything seemed to work smoothly (at first), but then I ran into problems. It seemed that certain music files wouldn’t sync, and my video files would get stuck at “7%” during the syncing process. I tried everything I could think of to correct this: rebooting the Zune device, reinstalling the Zune Software on my PC, rebooting my PC, etc. Nothing seemed to correct this syncing issue. My fear, was that this refurbished Zune unit was defective and I would have to send it back and wait another 2 weeks to get a replacement!
So for the next few hours, I scoured the various Zune forums and Microsoft Knowledge Base looking for a possible solution. It seemed that a few others had the same problem, but I tried all the steps that were recommended for resolution. Ultimately, I concluded that the culprit was most likely a defective USB hub that I was using for my Zune connection.
To reduce the number of wires and cables running from my desk to my PC, I installed a powerstrip and small powered USB hub to the bottom surface of my desk. I then plugged my Zune dock into this USB hub, and it seemed to work fine up until I sent my Zune in for repair. Over the past two weeks, I noticed that my CD Card reader (which was plugged into this USB hub) wasn’t working consistently, and I had to unplug and replug in the USB-to-PC cable for the USB hub to get it working again. So, putting two-and-two together I concluded that the problem may be with this hub.
So, I connected my Zune directly into my PC using a front USB port and volia the Zune syncing process began working again. Since making the connection change, I was able to sync all of my files without any issues (and very speedy).
In summary, if you have problems with slow syncing, or if you get an error message from the Zune Software, or if it appears that certain music/video files just won’t sync, you should try the following:
- Do a reboot of your Zune device (by pressing the Back Button + Up Button)
- Use the program called “UnZoone” to completely remove the Zune Software from your PC. This utility will not only remove the program, but also all installed Zune DLL files and registry settings.
- Reboot your PC
- Download the latest version of the Zune Software from the Zune.net site, and install it on your PC.
- Go through the setup process for the Zune Software, selecting all the default settings for the time being.
- Connect your Zune to your PC using a sync cable, connecting it to what you believe is a “good” USB port (usually in the back of your PC).
- Continue with the setup process for your Zune (e.g., giving your Zune a name, etc.)
- At this point, you can fine tune your settings by adjusting the music/video/podcast sync folders if you wish.
- Start the sync process.
Hopefully, this will help resolve any of your syncing issues. The two things you should check when having sporatic syncing problems is the sync cable and the USB port you are using. So I’m now crossing my fingers that I found the problem, and that I won’t have to send my Zune back in for repair anytime soon!