After watching two videos on my Zune HD last night, I decided to delete them by doing a tap-n-hold on the video and selecting “Delete”. I’ve done this several times since getting my Zune HD (and I love this feature), but this time my Zune locked up after I deleted both video files. Actually, it didn’t freeze up but rather constantly rebooted itself. Even when I turned off the Zune, it rebooted over and over again.
So to resolve this, I needed to put my Zune HD into Recovery Mode by doing these steps:
- Hold down the top power button for about 10 seconds until the Zune reboots.
- Immediately hold down the media button (left top side) AND center menu button.
The device then shows a screen that says, “CONNECT ZUNE TO YOUR PC”. Once I do make the connection and start up the Zune software on the PC, the software begins to install the latest software on the Zune and I have to go through the setup process again.
So, it seems that something strange happened to my Zune HD when I deleted those movie files. So if you run into the same situation, check out this Microsoft Knowledge Base Page. Luckily, I was at home and could sync my Zune to my PC. Now if I was on a trip or business travel, I would have been screwed! 😦